Poor Internet Connection
Ensure you have good internet by following the steps below:
- Get a wired ethernet connection for internet (this is HIGHLY recommended so you won’t be impacted by wi-fi issues)
- Run a speed test on the internet at the venue–you want at minimum 1 Mbps upload and download speed. However, note that once the event begins, the traffic on the wi-fi network will likely be a lot higher and this can also impede the internet speed. This is why we highly recommend an ethernet connection.
- Use your cellphone as a mobile hotspot
Other potential issues:
Issue: The translation does not match the original text.
Solution: Confirm that the document is properly aligned (i.e. both the source and translation have the same number of lines).
Issue: The software feels like it’s slow.
Solution: Turn off browser extensions (such as Grammarly) that may interfere with the software.
Issue: The projector view is showing content that is different from what I am releasing in the Operator view.
Solution: Your projector view is likely out of date. Refresh the projector view so it has the latest content.
Issue: When my audience visits the /z shortcut, it’s pointing to the wrong session.
Free Resource – Pre-event Checklist: Download the printable checklist