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Looking for pricing info or a demo? Share a few details below, and we’ll get back to you with a personalized quote and walk you through how we can support your goals.
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Trusted by various organizations worldwide
“Whereas before, maybe we can only have 20 people listening, now, it’s unlimited. Before, we could only have two languages broadcast at a time, [and] now it is over 60 languages. Before, you needed a human translator per language group, but now you need one operator for 60 languages.”
“One thing that personally I truly appreciate is [that] there is no rigidity to spf.io. There is flexibility, and that is priceless. So if things change, if a session may run a little bit long, or if there is a last-minute pivot where it’s gonna start a couple of minutes late–not everyone is that flexible. And that’s something that not just we appreciate, but the clients truly appreciate.”
“Spf.io was a game-changer in my classroom. Because it translates quickly and silently, it allows my students to inconspicuously access information the same way as their peers, and that’s a big deal when you’re in high school.”
Frequently Asked Questions
Do I have to purchase a subscription for a one-time event?
You won’t have to buy a monthly or annual subscription plan for a one-time event. You can request a quote, and we’ll tailor it to your unique needs.
How does the billing work?
The billing is based on usage time as well as other factors. To prepare your quote, we typically need to know the frequency of your events, the usage hours, and the number of target languages. For recurring events like worship services, lectures, classroom instructions, and monthly or annual meetings, you will be subscribed to a monthly or annual plan based on your needs.
Fill out the Request a Demo & Quote form above to get a custom quote and schedule a quick demo call to see spf.io in action.
What happens if I exceed my usage limits?
You will be billed for an overage if you exceed your plan’s allocated usage hours. Our Customer Success team will run a report to track usage. While buying hours upfront may offer a cheaper per-hour rate, exceeding the plan will result in additional charges.
Can I cancel my subscription after the first month?
Yes, you can cancel your subscription anytime, but you will not get a refund. Many customers choose to keep it for one or more of the following reasons:
- They want to retain the Autoreplacement Database and Translation Memory they built over time to improve the captioner and translation engines for their particular domain.
- They want to store their documents (manuscripts, multilingual transcripts, slides) in the portal for safekeeping (backed up in the cloud).
- They want to keep their portal URL.
- They like having the ability to generate multilingual caption files after their events.
- They use spf.io’s workflow features to coordinate their team’s content in preparation for events.
- They use spf.io’s analytics to gain insight into the effectiveness of their translation efforts for live events, documents, and videos.
- They want to avoid paying the one-time setup fee to reactivate their portal.
What payment methods do you accept?
We accept payment from major credit cards (Visa, MasterCard, American Express) via Stripe and select digital payment platforms (PayPal, Cash App Pay, Google Pay, etc.). Please contact us to discuss additional payment options if needed.
How do I update my billing information?
You can update your billing information through your spf.io portal by following the instructions in this guide.